FAQ

We’re passionate about premium electronics for tech enthusiasts. Our curated selection includes action cameras, audio equipment (AirPods, headphones, Hi-Fi systems), Apple accessories, photography gear (cameras, lenses, drones), computing products, and smart home technology. We focus on cutting-edge gadgets that enhance your digital lifestyle.

Our headquarters and warehouse are located at 24 Angel Drove, Ely, GB CH6H 8LZ. We ship globally to tech lovers everywhere (excluding only a few remote regions in Asia).

Absolutely! We only source products directly from authorised manufacturers and distributors. Every item we sell is 100% genuine and brand new – we don’t deal in refurbished or used electronics.

While we don’t provide in-depth technical support, our team can assist with basic setup questions and troubleshooting. For complex technical issues, we recommend contacting the manufacturer’s support team as they’re best equipped to help with product-specific queries.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All payments are processed through our encrypted payment gateway for your security.

We process orders quickly to get your tech to you ASAP. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.

We offer two convenient shipping methods:

1. Express Standard Shipping (£12.95): Fast, trackable delivery via DHL/FedEx (10-15 business days)
2. Free Economy Shipping: For orders £50+ via EMS (15-25 business days)

All orders are processed within 1-2 business days (excluding weekends/holidays).

Once your order ships, you’ll receive a confirmation email with tracking information. For Express Standard Shipping, you can follow your package’s journey in real-time. Economy Shipping offers basic tracking updates.

We ship worldwide to tech enthusiasts everywhere, excluding only a few remote regions in Asia. During checkout, simply enter your address to confirm we can deliver to your location.

All import fees are calculated at checkout so there are no surprise charges upon delivery. We believe in complete transparency about the total cost of your order.

Not completely satisfied? Return any item in its original condition within 15 days of receipt for a full refund. Please contact us first to obtain a return authorization and instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.

Once we receive your returned item, we’ll process your refund within 5 business days. Please allow additional time for your bank or credit card company to post the refund to your account.

Our UK-based support team is happy to help! Email us at [email protected] with any questions. We typically respond within 24 hours during business days.

Currently, Digital Station operates exclusively online through our website www.digitalstationshop.com. This allows us to offer competitive prices and ship globally to tech enthusiasts everywhere.